Permata - English Course

Course Description – Tour Guide Communication Practice

Course Title: Tour Guide Communication Practice
Language of Instruction: English
Course Type: Practical Training
Duration: 6–8 sessions (adjustable)
Target Audience: Beginner to intermediate tour guides, hospitality students, or tourism professionals

Course Overview:
This course is designed to equip participants with practical communication skills essential for tour guiding. The focus is on real-life situations, role play, and interactive exercises rather than theoretical study. Participants will practice how to greet, inform, entertain, and manage tourists in English while maintaining professionalism and hospitality.

Learning Objectives:
By the end of this course, participants will be able to:

1. Use appropriate greetings, ice-breaking techniques, and polite expressions to build rapport with tourists.

2. Deliver clear and engaging explanations of tourist attractions through storytelling.

3. Handle questions and manage group dynamics effectively.

4. Apply hospitality expressions and cultural sensitivity in various situations.

5. Respond professionally to complaints, emergencies, and unexpected problems.

6. Conclude tours with impactful closing remarks and feedback requests.

Course Content:

• Warm-up & Ice Breaking Strategies

• Starting the Tour: Safety Briefing & Itinerary Explanation

• On-site Communication & Storytelling

• Handling Tourist Questions

• Group Management & Time Control

• Hospitality Expressions & Polite Language

• Problem-Solving & Emergency Response

• Closing the Tour Professionally

Learning Method:

• Role plays and simulation activities

• Dialogue practice (tour guide ↔ tourist)

• Interactive quizzes and scenario-based assessments

• Self-reflection and peer feedback

Assessment:

• Multiple-choice quizzes (knowledge check)

• Short written responses (practical English use)

• Role play assignments (oral/written scripts)

• Final performance evaluation (simulated tour)

Certification:
Participants who successfully complete all assessments will receive a Certificate of Completion in Tour Guide Communication Practice, issued by Permata Education